Zed Khan

Customer Support Engineer

 

Education

Varsity College Diploma, Business Management Principles and Practice Feb 2011 - Dec 2013 

Online Business School Pathway to MBA, Business Strategic Management Apr 2019 - Mar 2021 

School of Applied Technology Bootcamp, .NET Full Stack (Trainee) May 2022 - Jul 2022

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  • JavaScript 

  • HTML (HyperText Markup Language) 

  • Microsoft ASP.NET (Active Server Page) 

  • CSS 

  • SasS

  • Leadership 

  • SQL

  • Six Sigma 

  • Cypress 

  • Strategic Planning 

  • Project Management 

  • Visual Studio Code 

  • Business Strategies 

  • Visual Studio

  • Scrum Methodology

  • Consultancy & Advisory 

  • Styled-components 

  • Mocha/jest 

  • Tdd 

  • Working With Consultants 

  • Python 

  • Node JS 

  • Git/ Github 

  • Agile Work Methods 

  • Strategic Consulting 

  • Webapi 

  • Sales And Marketing 

  • Handlebars/pug 

  • Lean Methodology

Innovative and performance-driven with a deep passion for l.T, Al, ML, Analytics, coding. Experienced In managerial aspects of business development. Possess the ability to work and remain calm under pressure, excellent leadership skills, great time management skills, results-driven and hunger for knowledge.

Associate Consultant, A-Society Group AB, Stockholm, Sweden Sep 2021 - Apr 2022 

  • Designed and led relationship management strategies to increase penetration and strengthen the pipeline. 

  • Remained current on industry trends to incorporate strategies resulting in increased engagement. 

  • Applied industry expertise while leading proactive discussions as a trusted advisor. 

  • Providing assistance to senior Consultants within the team, including during the M&A process. 

  • Onboarding support for companies acquired by Klarna.

  • Handling end-to-end logistics for the packages Communicating with clients (Klarna) and other parties involved with M&A at local Klarna offices, and internationally. 

  • To ensure continuous improvement in efficiency and effectiveness of the business merger and acquisition activities. . Translated needs, issues, and ideas into effective strategies and action plans. 

  • Setup of logistics & tracking solution.

Customer & Partnerships, Inicio , Stockholm, Sweden Sep 2020 - Apr 2021 

  • Maintained CRM database, entering new and updated prospect and customer information for use by sales personnel. 

  • Built and maintained a pipeline that supported monthly, quarterly and annual goals. 

  • Built and established strong relationships with customers, enabling long-term partnerships 

  • Arranged in-person meetings and visited with clients to improve the success of sales pitches. 

  • Establishing personal networks; benchmarking state-of-the-art practices, and participating in professional societies. 

  • Contribution to Inicio team effort by accomplishing related results as needed.

  • Identifying businesses in tech opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing partnerships and sales/ sponsorships options. 

  • Maintaining professional and technical knowledge by attending educational workshops, reviewing professional publications; Preparing reports by collecting, analyzing, and summarizing information. 

  • Maintaining quality service by establishing and enforcing organization standards. 

  • Developed trusting relationships with organizations by making personal connection

Co-Founder & Business Development DAVID & SALKOW PTY LTD, Cape Town, South Africa Sep 2015 - Sep 2019 

• Assisted with sales campaign development and pipeline creation. 

• Discovered new markets and located future opportunities for business growth. 

• Forecasted company sales and made financial adjustments to meet quotas and adhere to budgets 

• Empowered direct reports to build and cultivate a network of relationships within an assigned market or geographic area. 

• Fostered long-term business relationships with clients through meetings and follow-ups. 

• Implemented strategies to reduce material waste and cut unnecessary costs. 

• Promoted new products by developing strong marketing and advertising campaigns. 

• Prepared budgets and approved budget expenditures 

• Monitored costs, competition, and supply and demand to establish and adjust selling prices.

Associate Operations Consultant Allan Gray Proprietary Limited, Cape Town, South Africa Feb 2012 - Jul 2014 

  • Created or maintained a database of customer accounts 

  • Investigated products or markets to determine areas for opportunity. 

  • Reviewed and revised sustainability proposals or policies 

  • Deal with compliance issues related to transacting on Allan Gray Offshore Platform, Orbis Funds, Allan Gray Australia as well as various third-party Mancos (includes FAIS, FICA, FATCA, and Foreign Exchange Controls legislation). 

  • Manage the reconciliation of all outstanding deposits allocated to the respective currency bank accounts 

  • Respond to queries regarding compliance and offshore processes from both external clients and internal stakeholders 

  • Managing the processing of all daily offshore account transactions.

  • Managed meetings with clients and other stakeholders to ensure the distribution of key information and encourage the sharing of ideas. 

  • Increased operations efficiency through execution of improvement processes.