Setareh Khademi
Setareh Khademi
Product Owner, Project Manager
Special Sauce
Strong documentation and analysis competencies
Strong background in business analysis, root cause analysis and stakeholder management
Financial Services industry expertise
Education
Bachelor of Science System Analysis, Informatics, Lunds University | 2014-2015
Organisational and Leadership Development, Learning in Working Life Lunds University | 2008
Internet Based Introduction to Law Lunds University | 2008
System Science Program Lunds University | 2005 – 2008
Availability
Immediately
Languages
Swedish
English
A happy and energetic project driven person, with a passion to create effective solutions that facilitate positive outcomes for my colleagues, customers and myself. As a colleague, I am talkative, and love building relationships. I am also honest and straightforward; I give feedback and challenge the status quo whilst recognising the critical need to adhere to defined governance frameworks. I have experience of being involved in both small and large projects in the financial services sector.
VERIFONE, PRODUCT & PROJECT MANAGER
DEC 2019 – MAR 2021
As product owner I was responsible for the hardware and software for existing and future terminals. However much of this role was committed to a project management of feature and functional enhancements. In this role I was responsible for new version rollout, testing, planning for change control, error management and solutioning. The role required diligent documentation, report writing and governance within a directive PMO framework. As E-com was a new product, I established the routines, modes of operation and became the central liason or reference point. I worked closely with diverse teams to build a strong relationships with key stakeholders including partners and vendors such as Swedbank.
Key responsibility: acquiring and value added services
Key achievements: Created local routines/processes for the electronic contract
BABS PAYLINK, 2NDLINE E-COM
SEP 2017 – DEC 2019
In this role I was solely responsible for the full lifecycle; from contracts signing though to the service being stood-up and all ongoing technical service and support. I had deep expertise with e-commence modules and integration points at a detailed level. I was responsible for accurate documentation, reporting and contributed to decision making informed by data analytics.
Key responsibility: Onboarding new merchants. Stand-alone POS and e-Com
Key achievements: Established routines and processes. Certification of a Wifi Terminal
BABS PAYLINK, 2NDLINE & CLIENT RELATIONSHIP MANAGER
FEB 2014 – SEP 2017
In this role I was responsible for highly technical escalations and acted as a link between customer service and other departments. I Captured system and terminal deviations to report errors. I was also the functional Operations Manager and decision point for troubleshooting, report errors and following up both internally and externally. I was accountable for all complaints and compensations, maintaining critical statistics and presenting this data to the broader organisation.
Key responsibility: Technical escalations and compensations
Key achievements: Finding buggs and analyzing important statistics
BABS PAYLINK, CLIENT SERVICE REPRESENTATIVE
JAN 2011 – JAN 2014
I commenced in this role by specializing in technical support for card terminals and contract queries from our customer portfolio. I soon also became responsible for creating and maintaining training material for onboarding new employees. This required careful and diligent documentation as well as learning and development competencies. Lastly this role also required data analysis of sales statistics, and summarization of this data where I later presented the statistics to the organisation.
Key responsibility: Technical Support
Key achievements: Digitalization of training material