Services
We cover the people side of AI implementation from first assessment to sustained adoption. Clients can engage us for one area or the full programme.
AI Readiness & Change Strategy
Before you scale AI, you need an honest picture of how ready your organisation is. We look at culture, skills, leadership appetite, ways of working and the impact on each role. From that we build a change strategy with a clear case for change, a realistic sequence and an owner for every action.
Outcomes
A clear view of organisational readiness by function and region
A change impact assessment covering the roles, processes and teams affected
A change strategy and roadmap aligned to your technology delivery plan
Early identification of risks to adoption and how to reduce them
Stakeholder & Leadership Alignment
AI programmes need visible, consistent sponsorship. We map your stakeholders, find where they disagree and work with leaders until they hold one story: why the change is happening, what it means for people and what will be expected of them. Leaders then get the support they need to carry that story themselves.
Outcomes
A stakeholder map with an engagement plan for each group
An aligned leadership narrative and sponsor roadmap
A change network of local champions across regions
Communication plans that reach the right people at the right moment
Training & Adoption Programmes
Generic AI training rarely changes behaviour. Only about a third of employees say they have been properly trained for AI, and regular use is sharply higher among people who get at least five hours of training with in-person coaching. We design learning around real roles and real tasks, and we combine formal training with hands-on practice, peer support and on-the-job reinforcement. Everything can be localised for language, culture and regulation in each market.
Outcomes
A role-based training needs analysis
Learning journeys and materials tailored to each audience
Champion and super-user networks to support people day to day
Readiness checks before go-live
Adoption Measurement & Sustainment
Logins and licence counts do not show whether people are actually using AI well. McKinsey reports that only 39% of organisations see any enterprise-level profit impact from AI. We define what good adoption looks like for your organisation, measure it and act on what the data shows. We then hand ownership to your teams so the change continues after we leave.
Outcomes
An adoption framework with agreed, meaningful indicators
Regular adoption reporting and targeted interventions where use is lagging
Reinforcement mechanisms built into management routines
A clear handover so internal teams own sustainment
How ready is your organisation for AI?
Take our free 5-minute diagnostic to see where you sit on AI adoption and maturity, and get a recommendation for your next step.
Broader change & transformation
The same people-first discipline we bring to AI, applied to any large change.
Large transformations & ERP
Our team has led the people side of ERP and system change, M&A integrations, divestments, reorganisations, offshoring and nearshoring across multi-country programmes.
Org design & operating model
We have helped organisations shape structures, roles and target operating models so the new way of working is clear before it goes live.
Leadership & manager coaching
Group and 1:1 coaching that has prepared sponsors and line managers to lead change visibly and sustain it in daily routines.
Culture programmes
Programmes that have aligned behaviours, values and ways of working, including after mergers and integrations.
Workshops & facilitation
From keynotes and leadership sessions to multi-day offsites and 12–24 month programmes with interventions throughout.
Platforms we've supported change for: SAP S/4HANA · Oracle · PeopleSoft · Workday · HiBob · Salesforce · Jira · Slack · Google Workspace · Microsoft Office 365 · Copilot · ChatGPT
Sectors
Roads & highways
Public infrastructure change for road and highway authorities.
Health
Change for health organisations and services.
Education
Universities and tertiary institutions, incl. a 15,000-staff public university.
Financial services
Banking, insurance, pensions and fintech.
Telecoms & technology
Divestments and finance system change in telecoms.
Logistics & manufacturing
Global shipping and consumer manufacturing ERP programmes.
Selected work (anonymised)
Global logistics company · 130+ countries
Challenge: ERP transformation across a global network.
Approach: Designed and led the change approach; built a global change network and benefits-realisation strategy; supported digital simplification and disaster-recovery planning after a major cyber attack.
Result: Recognised with a Microsoft Global Best Practice award.
Nordic consumer-goods manufacturer · 4 countries, 4,000 users
Challenge: SAP S/4HANA rollout across several geographies.
Approach: Tailored workshops, communications, training, stakeholder engagement and stabilisation plans; transition to business-as-usual.
Result: 98% user adoption within 6 months.
European fintech · 8 acquisitions
Challenge: Integrating acquired companies (up to 400 employees each) across the US, EMEA and South America.
Approach: Onboarding and training programmes across four functional areas.
Result: Integration timelines cut by 50%; Best Practice in Onboarding, Luxembourg HR Awards.
Australian public university
Australian public university — 15,000 staff, 80,000 students across 3 countries. Led the change for an Office 365 rollout to 8,000 staff; recognised with an award.